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Jun 25

Documentation in the Digital Age

In discussing documentation in our modern digital offices, let me be very clear that I’m a huge fan of the “paperless office.” I was a proponent of replacing the paper charts and x-ray chemicals with digital versions from the first time I saw the possibilities. However, as with every new tool in our office, we […]

Jun 25

HIRE IN HASTE, REPENT IN LEISURE

I’ve recently been working with several clients to get new staff members hired and I’ve been giving a lot of thought to the importance of the hiring process. Over the course of years that I’ve worked in dental offices, I’ve seen many doctors take the process for granted and pay the price for doing so. […]

Jun 25

Hiring and Retention – How Do We Create the Magic?

Staff hiring and retention are two of the major lynchpins of a successful office, but they’re also frequently the two most neglected. Let’s first look at hiring, and then we’ll tackle retention. Instead of a good solid interview process with lots of well thought out questions, way too many doctors use the “is she breathing?” […]

Jun 25

Is an Office Manager Right for Your Office?

The question of whether or not to have an office manager can be a difficult one for some doctors – as well as a point of disagreement among consultants. But before we get into the various pros and cons, let’s discuss what we actually mean when we say office manager. In many offices the person […]