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Jan 16

PAY ATTENTION TO YOUR NUMBERS…OR SOMEONE ELSE WILL

As the economy fluctuates, more and more practices are becoming victims and small and large amounts of employee embezzlement. We are not hiring more dishonest people, but we are seeing people who justify their needs against the needs of the practice and feel they will “pay it back” before it’s noticed. We need to be […]

Oct 14

Stopping Embezzlement

While background checks are one way to help stop embezzlement,they often don’t have all the information needed because dentists are embarrassed to admit embezzlement happened to them and will not prosecute. A much better way to be sure you are keeping all your hard earned money is to follow an old retail adage…”inspect what you […]

Jul 26

Training for Treatment Acceptance

One of your major assets in treatment acceptance lies in the presentation skills of your front desk. You’ll tell the patient what they need to have done, but they’ll still leave your exam area with a lot of questions they were too nervous to ask ……..or just plain didn’t think about till they got to […]

Jul 26

The Pride Conundrum

My grandmother was fond of an old quote that said “pride comes before a fall.” She used it often and I really don’t think I ever gave it much thought back then. Recently however, I’m seeing over and over again, how misplaced pride (and fear of looking less that knowledgeable), can really hurt a practice. […]