Considering the noticeable lack of customer service that we experience everywhere we go, when a dental practice provides excellent service, it gets noticed in a very positive fashion. This morning I was explaining our philosophy on customer service to a broker, and I realized it’s one that exists in relatively few businesses. We ask staff […]

When your dental consultant helps you find a new hire, there are a lot of steps to the process. We recently discussed creating a great ad, so now let’s go a bit further. We had a brief phone interview and decided to meet the applicant in person. That went well, so we’re now at the […]

Have you ever played the game “gossip?” A phrase is chosen by the first player and it’s whispered from one player to the next around the circle. It’s a simple but funny game, as you hear how little the final phrase resembles the initial phrase. The same situation frequently occurs with software training. The first […]