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Jun 25

Hiring and Retention – How Do We Create the Magic?

Staff hiring and retention are two of the major lynchpins of a successful office, but they’re also frequently the two most neglected. Let’s first look at hiring, and then we’ll tackle retention. Instead of a good solid interview process with lots of well thought out questions, way too many doctors use the “is she breathing?” […]

Jun 25

Is an Office Manager Right for Your Office?

The question of whether or not to have an office manager can be a difficult one for some doctors – as well as a point of disagreement among consultants. But before we get into the various pros and cons, let’s discuss what we actually mean when we say office manager. In many offices the person […]

Jun 25

Marketing….It’s time to give it another look!

Let’s face it…..even though we all look back longingly at the days when all a dentist had to do was open an office and wait for the patients to start calling, those days are long gone.  Especially in the current economy, marketing is a necessity for all offices……both new and established. The truth is that […]

Jun 25

Taming the “AR” Monster

One of the many areas I look at when evaluating an orthodontic office is the outstanding accounts receivables, and I’m often amazed at how large and out of control this monster has become. Out of control “AR” is one of the most common complaints I hear from doctors, and it’s also one of the most […]