I’ve recently been working with several clients to get new staff members hired and I’ve been giving a lot of thought to the importance of the hiring process. Over the course of years that I’ve worked in dental offices, I’ve seen many doctors take the process for granted and pay the price for doing so. […]

Staff hiring and retention are two of the major lynchpins of a successful office, but they’re also frequently the two most neglected. Let’s first look at hiring, and then we’ll tackle retention. Instead of a good solid interview process with lots of well thought out questions, way too many doctors use the “is she breathing?” […]